LidWork’s Privacy Policy

Effective Date: November 11, 2024

Introduction

At Lid Works, we respect your privacy and are committed to protecting the personal information you share with us through our website, lidworks.com. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our site and explains your rights and choices regarding your information.

1. Information We Collect

We collect information in two primary ways: information you voluntarily provide, and information automatically collected.

1.      Information You Provide Voluntarily

  • Contact Information: When you contact us or request more information, we may collect your name, email address, phone number, and company information.

  • Account Information: If you create an account on our website, we may collect login credentials such as usernames and passwords.

2.      Information Automatically Collected

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your browsing experience and analyze site usage.

  • Usage Data: We collect information on how you interact with our site, such as your IP address, browser type, device information, pages visited, time spent on each page, and referring URLs.

2. How We Use Your Information

We use the collected information for purposes such as:

  • Service Delivery: To provide, maintain, and enhance our products and services, including fulfilling orders, processing payments, and responding to inquiries.

  • Site Improvement: To improve website performance, design, and content based on user preferences and interactions.

  • Marketing and Communication: To send you promotional messages, updates, and information about our products and services, where permitted by applicable law. You may opt out at any time.

  • Compliance and Security: To comply with legal obligations, prevent fraud, and enhance the security of our site and services.

3. Sharing Your Information

We may share your information in specific circumstances:

  • Service Providers: We may share information with third-party vendors and service providers who help us manage and improve our website and services (e.g., payment processors, analytics providers, marketing agencies).

  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the relevant third party, subject to the terms of this Privacy Policy.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your information:

  • Access and Correction: You can request access to your personal information and correct inaccuracies.

  • Deletion: You may request that we delete your personal information, subject to legal limitations.

  • Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

  • Data Portability: In certain circumstances, you may have the right to request a copy of your data in a machine-readable format.

To exercise your rights, please contact us using the information provided below.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We do not control these third-party sites, and this Privacy Policy does not apply to them. Please review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will promptly delete it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised Privacy Policy will be posted on this page with the "Effective Date" at the top. Please review it periodically to stay informed of our practices.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.